bento 123Frequently Asked Questions
Users of bento 123 ask questions across several areas: how to set up and secure an account, how deposits and withdrawals work through local payment rails, what sports and game markets we offer, and how our support team handles common issues. This FAQ addresses the most common topics so you can find answers quickly without waiting for support contact.
This page covers account registration, payment methods, game and betting markets, and account security. For detailed legal terms, jurisdiction restrictions, and compliance information, please read our Terms and Conditions and Legal Notice. If your question is not answered here, our support team responds during business hours via multiple channels.
Browse the topics below to find your answer. Each section groups related questions so you can jump to what matters. If you need further help after reading this FAQ, contact our support team — we handle account recovery, KYC document queries, and payment troubleshooting during standard business hours.
- Account and registrationhow to start, KYC verification, password recovery, and account controls
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, and bank transfers
- Game and betting marketsfootball tournaments, live-dealer tables, slot games, and esports coverage
- Support and serviceresponse times, promotion codes, and how to reach our team
Account and registration
No. Each person may hold only one active account on bento 123. If you attempt to open a second account using the same identity documents or payment method, our verification system will flag the duplicate during KYC review. If you have forgotten your login details or suspect your account has been compromised, contact our support team to recover access rather than opening a new account. We maintain this rule to comply with anti-fraud standards and to protect your account security.
On the login page, click the "Forgot your password?" link. Enter your registered email or username. We will send a password-reset link to your email address. Click the link, create a new password, and sign in. If you do not receive the email within a few minutes, check your spam folder. If the link has expired or you still cannot access your account, contact our support team with your registered email address and we will guide you through account recovery.
Your account dashboard on bento 123 includes tools to update your profile information, review transaction history, manage your payment methods, and view your account balance. You can also change your password and email address from the account settings menu. If you need to close your account or request a full data export, contact our support team — we handle these requests during business hours and will confirm completion within a standard response window.
Payments and transactions
To deposit via local payment, online payment, or e-wallet, log in to your bento 123 account and go to the Deposit page. Select your preferred payment method. You will be redirected to the app or payment gateway to confirm the transfer. Once the payment is processed, your account balance updates automatically. Deposits via these methods typically complete within minutes. If your deposit does not appear after subject to verification, check your payment app to confirm the transaction went through, then contact our support team with your transaction reference number.
Yes. bento 123 accepts bank transfers from mobile banking, local payment, online payment, and e-wallet. On the Deposit page, select "Bank Transfer" and choose your bank. You will see our account details and a unique reference number. Complete the transfer through your bank's app or branch. Bank transfers may take 1–2 hours to process during business hours. Always include your reference number in the transfer memo so we can match the payment to your account. If your transfer does not arrive within the expected window, contact our support team with your bank confirmation receipt.
Game and betting markets
bento 123 covers major football tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer esports markets such as Mobile Legends, Free Fire, and PUBG Mobile, plus live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Tournament schedules and available markets update regularly. Check the Sportsbook or Games section in your account to see current offerings for your region.
Support and service
Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes". Paste the code exactly as provided and click "Apply". The system will validate the code and display any associated offer details. If the code is invalid or expired, you will see an error message. Promotion terms vary — read the offer details carefully before applying. If you have questions about a specific promotion, contact our support team with the code and they will explain the terms and conditions.
Our support team responds to queries during business hours. Standard response time is within a few hours of your message. For urgent account or payment issues, we prioritize responses within the same business day. During holidays such as Idul Fitri or Nyepi, response times may be longer. You can reach us via email, live chat, or phone. Always include your account email and a clear description of your issue so we can help you faster. For KYC document submissions or account recovery, allow additional time for verification.